March 12, 2020
To our valued clients:

Like you, we are closely monitoring the potential impact of COVID-19 and actively preparing our business to meet the demands of this evolving situation.

The well-being of our employees, clients, and business partners remains our top priority.
  • We are monitoring local public health guidelines across our footprint.
  • Element has directed our employees to cancel or defer business travel and participation in conferences and industry events. This includes travel between our own Element offices.
  • We have asked employees to limit in-person client visits and use technology for as many interactions as possible.
  • New sanitization measures are in place across our offices to help people stay healthy.
  • We are prepared to quickly update our policies as the situation evolves.
We have a well-established Business Continuity plan
  • We have supplemented our business continuity plan with a dedicated COVID-19 working team.
  • Our operations are running smoothly and we are preparing to mitigate any possible disruptions should the situation change.
  • Element is in constant contact with our strategic business partners to ensure the continuity of our supply chain, including OEMs, parts and service suppliers.
  • Element and our business partners are monitoring this situation daily and we will communicate in the event there is a status change.
  • We will continue to actively assess the global COVID-19 situation and take guidance from the World Health Organization and national and regional public health organizations. 
  • Our commitment to you, our clients, is that we will do our utmost to ensure our service to you throughout these challenging times remains at the high level you have come to expect.
If you have questions, please contact your Element account representative.